Terms & Conditions

By accessing the 38winph website, creating an account, or using any of the services offered on the 38winph platform, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions, together with our Privacy Policy and Responsible Gaming Policy, all of which are incorporated herein by reference.

If you do not agree with any part of these Terms, you must immediately cease using the 38winph platform and, if applicable, close your account. Continued use of the platform following any amendments to these Terms constitutes your acceptance of the revised Terms.

These Terms apply to all users of 38winph, including registered players, visitors, and any other persons who access the platform in any capacity.

To register and maintain an account at 38winph, you must satisfy all of the following eligibility requirements at all times:

• You must be at least 21 years of age. This is a strict requirement under Philippine gaming regulations and is non-negotiable. 38winph reserves the right to request proof of age at any time and to suspend or close any account where the age requirement cannot be verified.
• You must be a natural person. Corporate entities, trusts, and other legal entities are not permitted to hold player accounts at 38winph.
• You must be legally permitted to participate in online gaming activities under the laws of your country or jurisdiction of residence.
• You must not be a current employee, contractor, director, officer, or agent of 38winph, nor an immediate family member of any such person.
• You must not have been previously excluded or banned from the 38winph platform or any affiliated platform.
• You must not be acting on behalf of any third party when registering or using your 38winph account.

To access the full features of 38winph, including placing wagers and making deposits, you must register for an account. The following conditions apply to account registration and maintenance:

• One Account Per Person: Each individual is permitted to hold only one active account at 38winph. The creation of multiple accounts by a single individual is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances therein.
• Accurate Information: You must provide accurate, complete, and current information during registration. This includes your full legal name, date of birth, residential address, and valid contact details. 38winph is not responsible for any losses arising from inaccurate information provided by you.
• Account Security: You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. 38winph will not be liable for any losses resulting from unauthorized access to your account where you have failed to maintain the security of your credentials.
• KYC Verification: 38winph may require you to complete Know Your Customer (KYC) verification at any time, including before processing withdrawals. Required documents may include a government-issued photo ID, proof of address, and proof of payment method ownership.
• Account Updates: You must promptly update your account information if any details change. Failure to maintain accurate account information may result in suspension of your account pending verification.

38winph reserves the right to refuse registration to any applicant at its sole discretion, without being required to provide a reason for such refusal.

All financial transactions on the 38winph platform are conducted in Philippine Peso (PHP / ₱) unless otherwise specified. The following terms apply to deposits and withdrawals:

• Accepted Payment Methods: 38winph accepts deposits and processes withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, subject to availability and applicable transaction limits.
• Deposit Processing: Deposits made via GCash and PayMaya are generally credited to your 38winph account instantly. Bank transfer deposits may take additional processing time depending on your bank.
• Minimum Transactions: Minimum deposit and withdrawal amounts apply and are displayed within your account dashboard. These amounts may be updated from time to time at 38winph's discretion.
• Withdrawal Conditions: Withdrawals will only be processed to a payment method registered in your name. 38winph does not process withdrawals to third-party accounts. Completed KYC verification is required before any withdrawal can be processed.
• Own Funds: You may only deposit funds that belong to you and that have been obtained through lawful means. 38winph is prohibited from accepting funds derived from illegal activities.
• Transaction Limits: 38winph may impose daily, weekly, or monthly deposit and withdrawal limits. Players may also set their own deposit limits through the responsible gaming tools available in their account settings.

38winph may offer bonuses, free bets, cashback offers, and other promotional incentives to registered players from time to time. The following general terms apply to all bonuses and promotions unless otherwise stated in the specific promotion's terms:

• All bonuses are subject to wagering requirements that must be fulfilled before any bonus-derived winnings can be withdrawn. Specific wagering requirements are stated in each promotion's individual terms.
• Bonuses are intended for personal use only. Any attempt to exploit bonuses through the use of multiple accounts, coordinated play, or other abusive strategies will result in forfeiture of the bonus and any associated winnings, and may result in account suspension.
• 38winph reserves the right to modify, suspend, or withdraw any bonus or promotion at any time without prior notice.
• Only one bonus may be active at a time unless explicitly stated otherwise in the promotion's terms.
• Bonuses are non-transferable and have no cash value until applicable wagering requirements have been met.
• 38winph reserves the right to reclaim any bonus or bonus-derived winnings if it determines, at its sole discretion, that a player has engaged in bonus abuse or has violated these Terms.

All games available on the 38winph platform — including Fortune Bingo, Monkey King, HRG Live, Rise of Apollo, Aviator, Monster Hi-Lo, and Tongits Go — are governed by individual game rules that are made available within each game interface. By participating in any game, you agree to be bound by the applicable game rules.

• Random Number Generation: All applicable games at 38winph use a certified Random Number Generator (RNG) to ensure fair and unpredictable outcomes. The RNG is independently tested and certified.
• Malfunction Policy: In the event of a game malfunction, technical error, or system failure, 38winph reserves the right to void any affected bets and return stakes to the players involved. 38winph's decision in such matters is final.
• Disconnection: 38winph is not responsible for losses incurred as a result of internet disconnection or technical issues on the player's end. Players are responsible for ensuring a stable internet connection when playing.
• Bet Confirmation: A bet is only confirmed once it has been accepted and recorded by the 38winph system. Bets that have not been confirmed by the system are not valid.

The following conduct is strictly prohibited on the 38winph platform. Engaging in any prohibited conduct may result in immediate account suspension, forfeiture of all balances, and referral to the appropriate authorities:

• Registering more than one account, or registering on behalf of another person.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Using automated software, bots, scripts, or any other artificial means to interact with the 38winph platform.
• Engaging in any form of cheating, collusion, match-fixing, or coordinated play designed to gain an unfair advantage.
• Attempting to reverse-engineer, decompile, or otherwise tamper with the 38winph platform or its underlying software.
• Using the 38winph platform for any money laundering, fraud, or other illegal financial activity.
• Depositing funds obtained through illegal means or from stolen payment instruments.
• Harassing, threatening, or abusing other players or 38winph staff through any communication channel.
• Attempting to access another player's account without authorization.
• Exploiting any bug, error, or vulnerability in the 38winph platform for financial gain.

All content on the 38winph platform, including but not limited to text, graphics, logos, game interfaces, software, audio, video, and the overall design and layout of the platform, is the exclusive property of 38winph or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the 38winph platform solely for your personal, non-commercial entertainment purposes. This license does not include the right to:

• Copy, reproduce, distribute, or publicly display any content from the 38winph platform without prior written consent.
• Modify, adapt, translate, or create derivative works based on any 38winph content.
• Use any 38winph trademarks, logos, or brand elements in any manner without prior written authorization.
• Scrape, crawl, or systematically extract data from the 38winph platform.

Any unauthorized use of 38winph's intellectual property may result in legal action. All rights not expressly granted in these Terms are reserved by 38winph.

To the fullest extent permitted by applicable law, 38winph, its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the 38winph platform, including but not limited to:

• Loss of funds resulting from your own gaming decisions.
• Losses arising from unauthorized access to your account due to your failure to maintain credential security.
• Interruptions to service caused by technical failures, maintenance, or circumstances beyond 38winph's reasonable control.
• Losses arising from your reliance on any information displayed on the platform that contains errors or inaccuracies.
• Any loss or damage arising from your violation of these Terms.

38winph's total aggregate liability to you for any claim arising out of or in connection with these Terms or your use of the platform shall not exceed the total amount deposited by you into your 38winph account in the thirty (30) days preceding the event giving rise to the claim.

38winph reserves the right to suspend, restrict, or permanently close any player account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to satisfy or maintain eligibility requirements, including the 21+ age requirement.
• Suspected fraudulent activity, money laundering, or other illegal conduct.
• Failure to complete KYC verification within a reasonable timeframe when requested.
• Provision of false or misleading information at any time.
• Engagement in any prohibited conduct as described in Section 7.
• At the player's own request, including self-exclusion requests submitted through the responsible gaming tools.

Upon account closure, 38winph will process any remaining balance in your account to your registered payment method, subject to the completion of any outstanding verification requirements and provided that no funds are subject to forfeiture under these Terms. Processing of final balances may take up to fourteen (14) business days.

You may close your 38winph account at any time by contacting our customer support team. Voluntary account closure does not affect any obligations you have incurred prior to the closure date.

38winph collects, processes, and stores your personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By using the 38winph platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

Key points regarding your data at 38winph include:

• Your personal data is collected for the purposes of account management, identity verification, fraud prevention, regulatory compliance, and service improvement.
• 38winph implements industry-standard security measures to protect your personal data from unauthorized access, disclosure, or misuse.
• 38winph may share your data with regulatory authorities, including PAGCOR, where required by law.
• You have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory retention requirements.

For full details on how 38winph handles your personal data, please review our Privacy Policy.

38winph reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, 38winph will notify registered players through one or more of the following methods: a notice displayed on the platform, an email to your registered address, or an in-account notification.

It is your responsibility to review these Terms periodically to stay informed of any changes. The date of the most recent revision is displayed at the top of this page. Your continued use of the 38winph platform following the posting of revised Terms constitutes your acceptance of those changes.

If you do not agree with any amended Terms, you must stop using the 38winph platform and close your account before the amended Terms take effect.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.

In the event of any dispute arising out of or in connection with these Terms or your use of the 38winph platform, the parties agree to first attempt to resolve the dispute through good-faith negotiation. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to the exclusive jurisdiction of the competent courts of the Philippines.

For disputes relating to the fairness of game outcomes or platform operations, 38winph's decision, supported by server logs and game records, shall be considered final and binding, subject to any applicable regulatory review process under PAGCOR's oversight framework.

Nothing in this section shall prevent either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or the 38winph platform, please contact our customer support team. We aim to respond to all inquiries within two (2) business days.

For responsible gaming support, please visit our Responsible Gaming page. For information on how we handle your personal data, please review our Privacy Policy.